Shipping & Delivery Options
1. Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
During high-volume periods or holidays, processing may take slightly longer.
You will receive an email notification once your order has been shipped.
2. Shipping Methods
We offer several international shipping options to ensure fast and reliable delivery:
Standard International Shipping
- Estimated delivery: 7–14 business days
- Tracking included
- Suitable for most regions
Express Shipping (DHL / FedEx / Aramex)
- Estimated delivery: 3–7 business days
- Full tracking
- Recommended for urgent orders
Middle East Priority Shipping (for GCC countries)
- Estimated delivery: 3–5 business days
- Trusted regional carriers
- Faster customs clearance
3. Shipping Rates
Shipping fees are automatically calculated at checkout based on:
- Destination country
- Package weight & dimensions
- Shipping method selected
We aim to provide the most competitive international rates.
4. Order Tracking
Once your order ships, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to activate depending on the carrier.
5. Customs, Duties & Taxes
International orders may be subject to customs inspection and import taxes.
- Buyers are responsible for any customs or VAT charged by their country.
- We provide accurate documentation to help minimize delays.
If your country has special regulations regarding incense woods or natural materials, please confirm before ordering.
6. Delivery Time Estimates
Delivery times may vary due to customs, local holidays, weather, or carrier delays.
We are not responsible for delays caused by external factors, but we will assist you in tracking and resolving issues.
7. Undeliverable or Returned Packages
If an order is returned due to incorrect address, refusal, or unclaimed delivery:
- We can reship the item (additional shipping fee applies), or
- Provide a refund excluding the original shipping fee.
Please ensure your shipping address and contact number are accurate.
8. Warehouse Locations
We ship from:
- China Mainland Warehouse
- Direct shipping from Saudi Arabia
If overseas stock is available, delivery may arrive within 3–5 days.
9. Contact Us
For shipping questions or assistance, please contact our support team:
Email: jh.oudwood@gmail.com
Response time: 24 hours (business days)