We aim to provide high-quality agarwood and reliable service. Please review our after-sales policy: 1. Return & Exchange Policy Because agarwood is a natural and high-value raw material, returns or exchanges are only accepted under the following conditions: Accepted Cases Not Accepted Returns or exchanges will not be accepted for: Agarwood is a natural material
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For Customers in Saudi Arabia We appreciate your trust in our agarwood products. Please read the following important information before placing an order. Our products are 100% natural agarwood raw materials, therefore each piece may vary in texture, color, weight, and resin pattern. These variations are normal and reflect the natural characteristics of agarwood, not
Shipping & Delivery Options 1. Processing Time All orders are processed within 1–3 business days after payment is confirmed.During high-volume periods or holidays, processing may take slightly longer.You will receive an email notification once your order has been shipped. 2. Shipping Methods We offer several international shipping options to ensure fast and reliable delivery: Standard
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Returns, Exchanges, and Cancellations Policy Refund Policy Agarwood Guarantee… We are delighted that you chose Agarwood Camel products, and it is our responsibility to ensure your satisfaction in every possible way. With confidence in the quality of our products, we offer you several guarantees to give you greater confidence and peace of mind: +8613129323799 Product
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