For Customers in Saudi Arabia
We appreciate your trust in our agarwood products. Please read the following important information before placing an order.
- Product Characteristics – Natural Agarwood
Our products are 100% natural agarwood raw materials, therefore each piece may vary in texture, color, weight, and resin pattern.
These variations are normal and reflect the natural characteristics of agarwood, not quality issues.
- Usage
Our agarwood products are intended for:
Burning / incense ceremonies
Aroma appreciation
Traditional cultural and religious practices
- Warehouse Locations
We ship from:
Saudi Arabia Local Warehouse – fast delivery within KSA (3–5 days).
China Warehouse (Dongguan, Guangdong) – for special or bulk orders.
Certain items may ship directly from China if not available in the Saudi warehouse.
However, most of the shipments are made locally in Saudi Arabia.
- Order Confirmation
Before checkout, please ensure:
Your address, contact number, and order details are correct.
Customized orders or bulk orders may require additional confirmation time.
- Customs & Compliance
Orders shipped from China may go through Saudi customs.
Any customs duties, VAT, or clearance fees are the responsibility of the buyer.
We provide correct documentation to support smooth customs clearance.